Dove Pointe is committed to ensuring equal access to all programs, services, and activities in accordance with the American with Disabilities Act (ADA). Individuals who believe they have experienced discrimination on the basis of disability, or who need to request a reasonable accommodation, are encouraged to use the procedures outlined below.
*Please note, the below procedure is available in alternative formats upon request to ensure accessibility for individuals with disabilities. Assistance in completing a complaint or accommodation request is also available
How to file an ADA Complaint
Complaints may be submitted in writing, by phone, by email, or through any accessible format upon request.
You may also submit a complaint through Dove Pointe’s electronic complaint form. To access the form, please use the button below:
If filing a complaint by writing, email, or phone, please follow the below instructions:
1. Please include, to the extent possible:
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Your name and contact information (unless submitting anonymously)
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A description of the alleged discrimination or concern
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The date(s) and location(s) of the incident
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Any individuals involved or witnesses
2. Complaints should be directed to:
Donald B. Hackett, Executive Director
Dove Pointe
1225 Mt. Hermon Rd.
Salisbury, MD 21804
Phone: 410-341-4472 ext. 224
Email: dhackett@dovepointe.org
Anonymous Complaints
Complaints may be submitted anonymously. While Dove Pointe will review and respond to anonymous complaints to the fullest extent possible, please note that the ability to investigate and respond may be limited if insufficient information is provided.
Requesting a Reasonable Accommodation
Individuals who require a reasonable accommodation to access Dove Pointe's services, programs, or activities, may submit a request using the contact information above.
Requests should include:
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The type of accommodation needed
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The reason the accommodation is being requested
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The date(s) the accommodation is needed (if applicable)
Dove Pointe will review all requests and respond promptly in accordance with ADA requirements.
Complaint Review Process
All received complaints will be reviewed promptly and thoroughly. Dove Pointe will communicate its response to the complainant in a timely manner, including the outcome of the review and the reasons for the decision. All complaints and responses will be documented and maintained in accordance with applicable regulations.